Terms & Conditions

1. Identity and application

These terms apply to coaching services supplied by [REGISTERED BUSINESS NAME], trading as Praatpaal, operated by Pascal van Gimst, registered with the Dutch Chamber of Commerce under [KVK NUMBER], at [BUSINESS ADDRESS]. Contact: hello@praatpaal.nl.

2. Coaching relationship

Coaching is a collaborative process supporting reflection, awareness and personally chosen action. The individual coaching agreement, proposal or written confirmation specifies the programme, session duration, frequency, format and objectives. If documents conflict, the individual agreement takes priority.

3. Scope and boundaries

Coaching is not psychotherapy, medical treatment, crisis support, legal advice or financial advice. It does not diagnose or treat mental-health conditions. The client remains responsible for decisions, actions and results. No particular outcome is guaranteed. Where another form of support appears more appropriate, this will be discussed openly.

4. Fees and payment

Fees, VAT treatment and payment schedule are agreed before paid coaching starts. Invoices are payable within [PAYMENT PERIOD]. Any package validity period and rules for unused sessions must be stated in the individual agreement.

5. Rescheduling and cancellation

A client may reschedule without charge by giving at least [CANCELLATION NOTICE, E.G. 24 OR 48 HOURS] notice. State here what happens after late cancellation or non-attendance: [LATE-CANCELLATION / NO-SHOW RULE]. If Praatpaal cancels, the session will be rescheduled without additional charge.

6. Consumer withdrawal rights

Where Dutch or EU consumer law gives a client a statutory cooling-off or withdrawal right, that right remains unaffected. If a client asks for services to begin during a cooling-off period, the required express request and information about any payment due for work already performed will be handled separately.

7. Confidentiality

Information shared in coaching is treated as confidential, subject to the coaching agreement and applicable ethical codes. Exceptions may include the client’s written consent, a legal requirement, a valid court order, or an imminent or likely risk of serious harm. Anonymised professional supervision may be used only under appropriate confidentiality arrangements. Employer-sponsored coaching requires a clear agreement about what, if anything, is reported to the sponsor.

8. Privacy and records

Personal data and coaching records are handled as described in the Privacy Policy. Coaching notes are retained for [RETENTION PERIOD] and then securely deleted, unless a different legal obligation applies.

9. Conduct, technology and materials

Both parties agree to communicate respectfully and to provide a suitable, private setting for online sessions. Unless agreed otherwise, sessions may not be recorded. Materials supplied by Praatpaal remain protected by intellectual-property law and are for the client’s personal use.

10. Ending the engagement

Either party may end the coaching relationship, subject to outstanding payment and the cancellation or refund arrangements in the individual agreement. Praatpaal may pause or end coaching when it falls outside professional competence, safety or ethical boundaries.

11. Complaints and liability

Questions or complaints should first be sent to hello@praatpaal.nl. Add the applicable complaints route here: [COMPLAINTS PROCEDURE / PROFESSIONAL BODY ROUTE]. Liability is governed by mandatory Dutch law and cannot be excluded where exclusion is unlawful. Add any legally reviewed limitation here: [REVIEWED LIABILITY WORDING].

12. Governing law and changes

Dutch law applies, without removing mandatory consumer protections. Disputes will be submitted to the competent court unless mandatory law provides otherwise. The version supplied or accepted when an agreement is formed remains applicable to that engagement. Version: [VERSION / DATE].